Free Shipping & Tax-free

Shipping & Returns

Shipping

Your order will ship within 4 days, and arrive at your doorstep in 7-10 days unless otherwise stated. If your order is expecting delays, we will notify you as soon as possible of the changes.

Orders will be shipped by UPS, DHL or FedEx. (If you need expedited shipping, here need to make up the expedited freight)

Please contact our customer service if there is a change to your shipping address prior to shipment.
*Address changes are not permitted once our factory has shipped your product.

Warranty & Return Policy

30-Day Money-Back Guarantee

If you would like to return your order, please return your undamaged (unopened package) product within 30 days of the order date and receive a full refund  -- no questions asked.

1 Year Warranty ✔️

If there are quality related issues reported within 1 year of the order date, we will handle the quality related issues including partial replacement or partial refund (less than 50%).

⭕ What is not covered:

  • Variations in texture, construction or color of natural products, slight warping of wood products, and natural color changes to materials that take place over time.
  • Product failure due to any of the following:
  • Improper installation, operation or cleaning
  • Normal wear and tear
  • Excessive exposure to heat, sunlight or moisture
  • Damage from children, pets or insects
  • Improper cleaning
  • Alteration of any kind
  • Products that exceed size recommendations or are outside of product specifications

👉 Friendly Note: Please be sure to read the attached user manual and follow the instructions to use this product. Please send us a photo of the defective part(s) of the product you received.

Shipping costs associated with the warranty are covered only in the country of purchase. If the product was purchased outside of the country of purchase, any shipping charges are the responsibility of the buyer. Alternatively, we can provide a 50% refund of the order price of the item without returning the item.

If you choose to return a product, please return it within 20 days of receiving approval of return. Further delay will invalidate your refund.

Any change to this policy will be updated on this page directly.

Please feel free to contact us using the email address below.

📩 Email: kgreg@keepgoinggroup.com