Errors in Your Order
All of our products are custom made to order so it is very important that you follow our measuring and installation instructions. It is equally important that you review your email order confirmation for accuracy. Of course we realize that mistakes may occur, If there are any data changes, please reply to the confirmation email within 12 hours of receiving it and provide the correct data. If you do not reply within 12 hours after receiving the confirmation email, the data will be deemed to be correct and will be produced.
If a replacement is necessary, a shipping fee might be required depending on the size of the window covering or the shipping location.
Should we suspect that an issue with a product is caused by vendor error, we will require photos of problematic blinds to be shared with us so that we can verify the error. Once we verify the issue, we can authorize a remake or credit, as determined appropriate by KeeGo Blinds.
Changing Your Order
All products are made to order and production normally begins the day after an order is placed. Therefore we are happy to change or cancel orders as long as we are contacted within 24 calendar hours from the date the order was submitted to us. Please call our Customer Service department at +1(949) 400-5334 to process any changes or cancellations.
Please keep in mind that because all of our blinds and shades are custom made, we cannot offer a refund or exchange (remake) unless a product is defective. If there is a defect in material or workmanship, something doesn’t work properly, or your product was made in the wrong size and doesn’t fit due to an error made at our production facility, we will replace or repair the same product in the same size you ordered at no cost to you for up to 90 days from the date of purchase.
Please note that the purchaser of this product has 30 days from the date they pick up the product to notify KeeGo Blinds if they are missing slats, blinds, brackets or any other portion of their order. After this time frame, the order will be considered 100% delivered to the customer.
We cannot accept address changes once the manufacturer has shipped your product.
Freight Damage & Missing Parts
Upon receipt of your order please be sure to inspect boxes carefully and note any immediately observed damage to the driver. If items are damaged do not discard boxes! All freight claims must be reported to KeeGo Blinds Customer Service within 7 calendar days of the original delivery date. We highly encourage you to take pictures of the damage, as the carrier will likely require them to process your claim.
To report a freight claim issue within this 7 calendar day period please contact us.
If any parts are missing from your order (including installation materials such as screws and brackets), please contact us within 30 calendar days and we’ll help you get replacement parts. If it has been more than 30 calendar days since you received your order, there will be a charge for any requested parts.
In the event a KeeGo custom-made product is found to be defective in materials or workmanship, we will, at our discretion, repair, or replace the product which fails to conform to this warranty. Please note that color may vary from lot to lot on some styles, and that we periodically discontinue certain styles and colors. On discontinued items, we reserve the right to substitute warrantied product with the nearest color or style of equivalent or greater value. On current products, we will make every effort to match current style and color. In the event that warrantied product is not repairable, and cannot be replaced with the original style and color (i.e. discontinued), it will be replaced free of charge with the closest available product.
Manufacturing Issues
Factory KeeGo Blinds stands behind our products and any defects in material and workmanship. If your custom-made to order window covering was not manufactured to the size and specifications, you ordered it will be replaced at no additional cost to you. This excludes mismeasurements or improper installation. Please contact us within 30 calendar days from the date your product ships to report any issues. Your product will be remade to the same specifications per the original order and shipped at no cost to you!
