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FAQ

  

❓ How long until my order arrives?

Your order will be processed and shipped out within four days. It will arrive at your doorstep in approximately 10 days from your order. 

*PLEASE NOTE: please read the measurement instruction more attentively, to avoid any sizes changes after order placed.
Follow your order there will be a size confirmation email timely, please prompt check and confirm back within 12 hours so that we can 10 business day deliver your window blinds for home.

❓ What should I do if I need to change my order?

If you need to change anything on your order, please contact our support team as soon as possible. You can email us directly at kgadm@keepgoinggroup.com

❓ How do I track my order?

Use Tracking page 👈 You can also call customer service to learn more about the status of your order. Be sure to have your order number on hand! Once your order has shipped, we'll send you the tracking information.

❓ Are the blinds difficult to install?

Not at all. All you need is a drill and a small step ladder (The instructions are straightforward, and you will have your blinds up in just a few minutes.)

❓ My shades Can be installed outdoors?

All products in this store are suitable for indoor except for “outdoor” categories.If the buyer installs the blinds in outdoors, the quality is not guaranteed and we don‘t assume any responsibility.

❓ Why is there a color difference between the actual received and the website?

KEEGO’s products are all taken in kind, The color difference caused by the light display and personal understanding of color is inevitable.
Customers who are sensitive to color, please think twice before placing your order! Thanks for your kind understanding :-)
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❓ How can I get the perfect size of my window shades?

The measurement is based on the window frame. If the blind mounted inside of the window frame, the blinds is about 1/2 inch narrower than the window frame. If mounted above the window frame, the blind need to be wider 4-6 inch and longer 4-6 inch than your window frame for better covering.

❓ Are there any discount for bulk purchase?

Of course! If you need to order more quantity, we will provide you with a best price. (If you need whole house customization and never bought our products, you can order one complete shade to test the quality&size first.)

Received the wrong product, size. / Not satisfied with the product.

Please contact our after-sales expert for the first time and we will do our best to solve it and offer you a satisfactory service. 👉 Shipping & Returns

❓ Do you sell second hand products?

All brand new, our blinds are made at major brand factories to your specifications and shipped directly to you. 

❓ What if I do not currently have an account with PayPal?

Sorry that we can only pay through PayPal now, and we are working hard to access more payment channels for you guys